Employees of this venture capital firm were required to disclose all outside business interests to senior management, but the process for doing so was manual and confusing; as a result it had a low compliance rate. I built a low-code app that copied the existing workflows, streamlined the process, and made compliance possible with just a few clicks.
Additional low-code apps developed:
iTeam Dashboards: provided C-Suite and investment committee members with live snapshot of the performance of firm’s 26+ funds vs. OKRs
AV Hub: essentially the firm's intranet, which replaced an inferior Atlassian/Confluence product and invited multiple "citizen developers" to contribute their own content
CEO Desks: a WeWork-like offering for portfolio company CEOs
Visitor Management: enabled admin-free offices and ensured visitors complied with firm's vaccine policy
The MBA Exchange
The workflows for this premier business school admissions consulting firm were repetitive and predictable, but after 20 years in business the processes were still highly manual and time-consuming. I constructed a comprehensive low-code app that offered a complete operating system. It was designed to eliminate 90% of the repetitive work, enable the firm to operate with 25% of its back-office FTEs, and offer a modern, engaging experience for consultants and clients.
Happy Moose Juice
A beloved San Francisco brand with customers such as Peet's Coffee, this CPG was brilliant at marketing but its wholesale fulfillment system was manual, cumbersome, and frustrating, resulting in significant customer retention challenges. I adapted a Shopiify store to build an experience that enabled customers to easily make purchases, set up recurring orders, and maintain visibility into their delivery progress. Average order size increased 45% and customer retention improved 30%.
The New York Times
Virtual News Desk
When a major hurricane devastated much of the Gulf Coast, the Times projected over 40 reporters, photographers, and support staff to the region in order to "flood the zone" with coverage. In less than 24 hours I rolled out a low-code app that helped senior editors coordinate coverage, track journalist movements, facilitate communication, arrange housing, and ensure everyone's safety.
Additional relevant experience:
IT training: I developed a program to train 1200+ journalists on a new editing system that reduced the training calendar by three months and boosted positive employee feedback to 95%
shared services: I played an instrumental role in the success of the NYTCO's new shared services center in Norfolk, VA, largely by developing workflows that worked for both IT support and newsroom clients
Mike Bloomberg for President 2020
Within three months this nascent presidential campaign spent over $1B assembling a top-notch team of 2400 people in 43 states. Communication between HQ and regional offices was almost entirely via email and Slack, though, and there was no permanent repository of information, policies, or forms, thus creating a significant bureaucratic backlog and a good deal of organizational confusion. A low-code app I developed served as the first campaign-wide information platform. It significantly reduced repetitive inquiries about proper workflows, authorizations, spending and reimbursement, and campaign policies.
Before hiring our first frontline employee at this startup fast-casual restaurant chain, I established a low-code intranet to house all company information, facilitate employee communication, track spending and revenue KPIs, and publish work schedules. New employee orientation time was minimized and employees always knew where they could find the latest information pertaining to their jobs.